Archive for the ‘CanadaDrugs.com Customer Care’ Category

We’ve got a winner (And a new website if you didn’t know about that!)

Posted by on March 19th, 2013

moneyWe’ve been hard at work for longer than we want to admit on building a brand new website for Canada Drugs. This new site is going to have the same great savings, and service, so don’t worry about that, but it’s also going to be faster, have a fresh design and hopefully be more user-friendly for you to use.

You can check out the new site right now and see a Beta Version (A fancy term that web developers use for a site that is being tested) by visiting this link: https://new.canadadrugs.com/

We hope to have this new site ready to go for a full launch in the spring, but the Beta version is live and running now while we work to perfect it. You can still browse for all your products; access your account and order affordable prescription medication. We encourage you to give the new site a try. We want your feedback on what you like, what you love, and what you hate. We take every piece of feedback we get and use it to build a better site.

What we started doing last week and will be doing for the next 3 weeks is a draw of anyone who places an order on the new site is automatically entered into a contest for a chance to win a $50 credit with Canada Drugs. We did our first draw yesterday and Pamela from Antrim, New Hampshire was the winner. Pamela gets $50 for simply placing her order on the new site design. If you do the same thing, you can also win $50!

We’re super excited about the new Canada Drugs and want to get as many people as we can to give it a test drive before we release it out into the world, so please visit, order, and win $50.

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Edythe Kirchmaier and Florence Detlor are Facebook’s Oldest Users

Posted by on February 12th, 2013

seniors_computersLast week we noticed news stories on Edythe Kirchmaier, who at 105 is the oldest known registered user of Facebook. She took that title away from 102 year old Florence Detlor, who this summer got to meet Mark Zuckerberg, the founder and CEO of Facebook.

Edythe Kirchmaier got an iPad mini for Christmas and has been a regular Internet user for years. She still drives and volunteers regularly for a non-profit called Direct Relief. She created a Facebook page to help draw attention to the work that this group does and she’s a living embodiment that age is not a barrier to tackling new technology.

Both Edyth and Ms. Detlor are amazing examples of how so many seniors are using the Internet and computers to stay connected. At CanadaDrugs.com we have patients well into their 90’s that use our online pharmacy website to order their medication and we’re proud to be here to serve them.

If you’ve visited our site recently you may have noticed at the top of the page that we have message inviting you to visit the Beta Version of a new website design we’re going to launch in the spring. We’re really proud of the way this new site looks and how much easier it will be for our customers to use. We’ve also had our own Facebook page for the past couple of years where we share stories, and links and coupons to those of you that follow us. You can “like” us at https://www.facebook.com/CanadaDrugs

If you have older friends or relatives that are unfamiliar with computers we invite you to take some time and show them how to use them. Tablets and low cost netbooks make owning a computer very affordable and seniors that have never used one before often quickly pick it up, and will have a whole new way to reach out to their family and friends and the world at large.

Let’s all be encouraged by Edyth and Florence and not be afraid to embrace technology and always keep an open mind on trying new things.

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Canada Drugs Patient Service Center Recognized for Excellence

Posted by on January 3rd, 2013

mecca_awardsIn 2012 the team behind the Patient Service Center at CanadaDrugs.com was recognized for excellence with the award for Performance Management from the Manitoba Customer Contact Association at its annual awards gala. The Manitoba Customer Contact Association (MCCA) is an industry association comprised of Manitoba companies and organizations associated with the customer contact sector.

We’re proud that the team behind our Patient Service Centre is a leader in our industry. CanadaDrugs.com sets itself apart by operating it’s own specialized 24-7 Patient Service Centre for all our inbound and outbound calls. By having our Patient Service staff under the same roof as our Canadian pharmacy, management team, and other staff, it allows us to provide the very best level of personal one-on-one service when you contact us.

It’s important for us to provide you the highest quality of care and service when you order from us. We know you have many options on where to order your medication, and we work hard to balance the best prices savings, while offering a level of service that is unmatched in the industry.

We look forward to serving you going forward in 2013

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Hurricane Preparations and Medication Management

Posted by on October 29th, 2012

As Hurricane Sandy bears down on the East Coast and government agencies warn of the risk of severe damage and flooding, it’s important to take some preventive steps to ensure uninterrupted access to prescription medications that you or a family member require.

The Center for Disease Control is an excellent resource for information on hurricane readiness and has numerous fact sheets available for people suffering from chronic conditions and steps that they and their families should take to ensure that they are not put in danger during and in the aftermath of a hurricane.

If you are worried about how to receive medical care if you are in an evacuation zone, please Download Medicare’s Getting Care and Drugs in a Disaster Area. It explains how Medicare beneficiaries have special rights to get out-of-network care if they live in an area where the President has declared a disaster.

Everyone at CanadaDrugs.com is hoping for the best for the thousands of patients that we have in the areas threatened by severe damage from Hurricane Sandy. Some quick preparation tips that we recommend you take to ensure your access to your prescriptions are not threatened in the coming days:

  • Have an emergency list of physicians and medications needed ready to go if you are evacuated.
  • Provide exact names, dosages, and other pertinent information on all medications that you and your loved ones are currently taking. Even bring an empty bottle, the information on the label will help a doctor or pharmacist refill that medication.
  • Put your medication in a watertight bag to protect it from damage. Heat, humidity and sunlight can degrade the effectiveness of medicine, so try to protect it from extreme weather conditions
  • Check up on elderly family or neighbors and assist them in making a list of their medication and properly storing it in case of evacuation.

Our Patient Service team and pharmacy team are available at CanadaDrugs.com 24-7. If you are needing a refill or a prescription transferred quickly, we are more than willing to make that happen and make sure you the medication you need.

 

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Now is the time to prepare for Medicare open enrollment season

Posted by on October 5th, 2012

Medicare’s open enrollment comes early this year, Oct. 15, and lasts longer, until Dec. 7, but it’s best to start thinking and planning your Medicare strategy as soon as possible to make sure you find the best plan that fits your needs. Unlike the past several years, there are relatively few changes to Medicare rules for 2013. But because your individual plan or your circumstances might be changing, you should still take a close look at your coverage options during the enrollment period.

Fox Business News published a good general overview of some of the small changes that are coming this year to the Medicare system.

In terms of Medicare Part D and prescription drug coverage, we encourage you to give CanadaDrugs.com a call and ask to speak to someone on our Medicare Team. We’ve got trained Patient Service Representatives that are here to work through your drug bills, and find the best way to maximize your savings. In the past, we’ve seen that smart purchasing direct from CanadaDrugs.com, combined with enrollment in a Medicare Plan can add up to maximized savings.

Seven of the top 10 Medicare-D plans will have double-digit percentage increases next year, according to Avalere Health, a healthcare consulting and research company. This increase in premiums will drive up drug spending for seniors. With the rising cost of enrollment plans, it’s important to find one that works best for you. A low premium may not be the best deal if the plan doesn’t cover your particular drugs, or if the co-pays are higher. Every plan is different, so this is the time to shop around, and CanadaDrugs.com is here to help you maximize your savings in 2013.

The Affordable Care Act is gradually closing the prescription drug “donut hole” – the nearly $4,000 gap where seniors have to cover 100 percent of their costs. In 2013, the gap starts when spending hits $2,970 and then coverage resumes when it reaches the “catastrophic” level of $6,733. CanadaDrugs.com direct cash savings are a real help when your trapped in that doughnut hole and don’t expect to reach the “catastrophic” level.

Shop around during enrollment season and find out which plan balances cost, coverage and flexibility for your prescription drug needs.

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