Every year the Manitoba Customer Contact Association holds an awards dinner to recognize excellence among its members. Each year Canada Drugs nominates two employees who have demonstrated a commitment to excellence in a supervisory role and in interacting with our patients. This year Canada Drugs was pleased to nominate supervisor Candace and patient service representative Tasha to receive awards at this year’s gala; to be held in November. These team members have made major contributions to Canada Drugs and continue to be examples to others around them. They are true leaders and this award is well deserved. Canada Drugs would not be the same without them.
Archive for September, 2017
It’s September, so why are we talking about holiday shipping delays? Well, for many of you your next order is due between Thanksgiving and Christmas – the busiest time of year for shipping companies, including the USPS. In recent years the increase in popularity of online shopping has made the shipping season even busier than it has traditionally been. In 2015 unexpectedly large shipping volumes delayed the delivery of our packages throughout December and into January. We’ve dramatically improved our shipping routes and adopted new shipping partners since then. Happily there has been no repeat. But with increasing parcel volumes between Thanksgiving and New Years it’s always a good idea to plan ahead.
So, what can you do to avoid delays in receiving your medication? Here are a few tips:
1. Order early. While we recommend ordering when you have a 30 day supply of your medication left, many patients have become used to our normal 14 day turnaround. Knowing there can be delays at this time of year, please allow for 30 days! We recommend placing an order for a 90 day supply of your medication in early November. That way it will arrive before, or in, early December. Even if you have a supply remaining, reordering early is still a good idea. Try to avoid ordering in December.
2. Look at our alternate shipping methods. Our regular shipping is always free but it can take 14-28 days. However, we do offer expedited and tracked delivery options for an additional fee. These services have a higher priority with our shipping partners and (depending on the method you choose) tend to arrive more quickly. This is a good option if you are ordering during the busy holiday season and want a little extra peace of mind. Ask your Patient Service Representative for the options that are available, expected delivery times and cost.
3. Avoid ordering in December if possible. This bears repeating. Between Thanksgiving and New Years is the busiest time of year so if you can move your order up into November, the chance of your order being delayed is reduced.
As always our shipping guarantee is applied to every order. If it is not received in 28 days, we’ll reship it to you. But if your order is unforeseeably delayed in transit during the busy holiday season, that could mean going month or more without your medication. If you have to refill locally, that could get expensive. So we encourage you to be proactive and order early. Take a moment to consider our expedited and tracked shipping options. As always, our goal is to minimize the inconvenience to you.