Archive for the ‘ Customer Care’ Category

Don’t Forget to Take Your Medication

Posted by on June 12th, 2017

Lots of people take medication regularly. About a third or more take multiple medications throughout the day. For those who take multiple medications during the day trying to remember what medication to take at what time and how much can get confusing. It’s important for your peace of mind, and that of your family and physician, that you keep an up-to-date list of the medications you take, the frequency you take them, and how much you take. This information may be vital if there is ever a medical emergency. But it’s also important for you. In our modern, on demand, culture it can be easy to forget things as small and routine as medicine. Forgetting to take medication happens, but it can have far reaching negative consequences.

To avoid those consequences there are a few strategies you can employ.

  • Keep a list of medications in a handy place.
  • Keep weekly calendars showing what medications to take at a particular time. Make a note what should be taken with food and without.
  • If a more physical reminder is better for you, there are a variety of pill organizers on the market. These let you separate your medications by the day. Canada Drugs sells these types of organizers.
  • Set auditory reminders like alarms or beepers. Setting an alarm on a cellphone can be a good reminder when it’s time to take your medication.

We have a lot of experience talking to people who take multiple medications. Often we find that even spouses aren’t necessarily aware of the medications their significant other takes. That can be a problem should an emergency come up. At minimum, keep a list of your current medications somewhere accessible. It can be as simple as tacking it on the inside of the cabinet door where you keep your drugs. Whatever you choose to do, it has to work for you. Prescription non-adherence is a big medical issue. Billions of dollars are spent each year on emergency room and hospitalizations because people do not take their medication as prescribed. If you find yourself accidentally missing doses on occasion be proactive and take steps to ensure you don’t become one of those statistics.

Prescription Drugs Prices Are Up, Personal Importation Can Help

Posted by on June 9th, 2017

The prices of prescription drugs are up again. The numbers from 2016 show the price of brand name drugs increased by nearly 13% while specialty drugs increased by close to 8%. The aggregate rise is 8.77%. The consumer price index, used to measure inflation, rose only 2.1% overall in the same time period. PBMs and pharmaceutical makers are quick to point out that no one is actually paying full price for drugs due to negotiations and rebates. While that might true for a lot of people, many people pay high co-pays and premiums and those whose medications are not covered by insurance face high out of pocket expenses.

This is where the personal importation of prescription drugs comes in. But many opponents of personal importation say that its impact would be so minor that it wouldn’t help lower prices. That might be true, but then again, it’s not the point. The point of personal importation is to allow people who are having trouble affording their prescription drugs get the drugs they need, from a safe place, at a price they can afford. It is not, and never was intended, to have the secondary effect of forcing down prices in the US. There is not enough volume or demand to make that goal viable. However for those who need it, it is a life line. Opponents of importation ignore the trees for the forest. The number of people who make use of personal importation is smaller than those who don’t. Generally they’re more elderly and in lower income brackets. They’re the type of people that rich Washington lobby groups feel they can ignore with impunity.

The goal of opening personal importation to all Americans is not the following:

  • Providing competition to force down drug prices in the US.
  • Replacing local US pharmacies.
  • Allowing unsafe drugs in the US.

Its sole goal is to permit Americans who cannot afford their prescription drugs locally to get them from other tier 1 countries where they are just as safe but less expensive. Personal importation is not the end solution to high drug prices; it is one solution amongst many that can be employed. It’s obvious most Americans would prefer drug manufacturers to simply lower the prices to an affordable level. However that’s unlikely to happen as we’ve seen. Drug companies cannot resist the impulse to pad their profit margins by raising prices. Until that ends Americans will continue to need the services of international pharmacies to help them get the medications they need.

10 Easy to Keep Healthy New Years Resolutions

Posted by on January 22nd, 2016

New-Years-ResolutionFailing to keep New Year’s Resolutions seems to be one resolution people seem to be able to keep. So, how do you keep your resolutions? Keep them simple, specific and not as grand. Resolving to “take the stairs more often” is much easier to follow through on than “lose 30 pounds”. With that in mind, here are 10 easy to follow, healthy resolutions for you to consider:

  1. Walk or ride your bike more often instead of driving.
  2. Take the stairs instead of elevators and escalators to get daily exercise.
  3. Sign up for a dance or art class.
  4. You know it’s the most important meal of the day, so why skip it? Give yourself an extra 15 minutes in the morning to prepare and eat a good breakfast, like free run eggs, oatmeal or a green smoothie.
  5. Grow a simple garden: start with herbs that are easy to grow and maintain.
  6. Incorporate more vegetables in your meals.
  7. Listen to more of your favorite type of music. Music boosts spirits and helps reduce depression.
  8. Cut down your sodium intake by using spices and herbs to flavor your dishes instead of salt.
  9. Eat five new foods this year. Have you tried kale, quinoa, and coconut oil or almond butter yet?
  10. Preserve seasonal fruits and vegetables by learning how to can them. Bulk up on produce that is in season and on sale.

Annual MCCA Award Winners

Posted by on September 1st, 2015

Canada Drugs recently participated in the Manitoba Customer Contact Association’s annual MCCA Awards, which celebrate excellence in the contact center industry. Each member nominates their top performers, and the following are Canada Drugs winners:

Representative of the Year

Eden always brings a smile and a positive attitude that positively affects those around him. That attitude is passed on to our patients, as one of them said, “Eden is a jewel and he helped me so much. Eden was very professional with a slight sense of humor which made him wonderful to work with.”
Representative of the Year

Partner of the Year

Candace is the Trainer at Canada Drugs. Candace truly walks the talk when it comes to a positive attitude and professionalism and this shows in her students.
Partner of the Year

Leader of the Year

Jeff believes in his team’s strengths and their ability to do greater things. His positive leadership style has made it easier for him to coach and develop his agents, who consider him to be very supportive and fair.Leader of the Year

We’ve got a winner (And a new website if you didn’t know about that!)

Posted by on March 19th, 2013

moneyWe’ve been hard at work for longer than we want to admit on building a brand new website for Canada Drugs. This new site is going to have the same great savings, and service, so don’t worry about that, but it’s also going to be faster, have a fresh design and hopefully be more user-friendly for you to use.

You can check out the new site right now and see a Beta Version (A fancy term that web developers use for a site that is being tested) by visiting this link:

We hope to have this new site ready to go for a full launch in the spring, but the Beta version is live and running now while we work to perfect it. You can still browse for all your products; access your account and order affordable prescription medication. We encourage you to give the new site a try. We want your feedback on what you like, what you love, and what you hate. We take every piece of feedback we get and use it to build a better site.

What we started doing last week and will be doing for the next 3 weeks is a draw of anyone who places an order on the new site is automatically entered into a contest for a chance to win a $50 credit with Canada Drugs. We did our first draw yesterday and Pamela from Antrim, New Hampshire was the winner. Pamela gets $50 for simply placing her order on the new site design. If you do the same thing, you can also win $50!

We’re super excited about the new Canada Drugs and want to get as many people as we can to give it a test drive before we release it out into the world, so please visit, order, and win $50.